O Siebel 8.0 Customer Order Management, é um conjunto abrangente de aplicações de eBusiness que permite às empresas gerenciar produtos, preços, contratos, cotações e pedidos. O curso concentra-se em Product & Catalog Management do Siebel 8.0, e oferece a base para o entendimento sobre of Customer Order Management (COM). O curso cobre os recursos e funções disponíveis no Siebel COM que estão prontas para serem implementadas e administradas pelo cliente.
Público Alvo:
Consultor Técnico.
Material Didático:
Eletrônico, que poderá ser impresso pelo aluno, em inglês.
Pré-Requisitos:
Curso 96000: Siebel 8.0 Essentials.
Você aprenderá:
Criar e associar detalhes de produto com outros produtos; criar catálogos e categorias; utilizar o Project Workspace para o gerenciamento, teste e liberação de produtos, atributos e classes; utilizar o Pricing Designer para visualizar e precificar um produto customizado a partir de um produto base; administrar bundles de produtos, configurar cupons e promoções especiais; especificar regras de elegibilidade e compatibilidade do produto;
criar produtos recomendados; criar múltiplas interfaces de usuário (UI) de um produto personalizado.
Conteúdo Programático:
Customer Order Management Overview:
Overview.
Administering Simple Products:
Describing simple products;
Creating and entering detail for simple products;
Versioning and releasing a product record.
Administering Attributes and Classes:
Describing attributes;
Creating a class hierarchy;
Creating attributes and domains, and assigning them to a hierarchy;
Assigning products to the class hierarchy;
Generating smart part numbers.
Pricing Overview:
Creating a new price list and price list line items;
Creating volume discounts.
Administering Catalogs and Categories:
Describing a product catalog;
Creating catalogs and categories;
Adding products to categories;
Understanding product catalog visibility.
Administering Component-Type Customizable Products:
Creating a component-type customizable product by defining relationships;
Using a Workspace Project to manage, test, and release products, attributes, and classes;
Using Time Slice reports to track changes within a given object/version during its life.
Pricing Customizable Products:
Describing component-based customizable product pricing strategies;
Using the Pricing Designer to view and price a component-based customizable product.
Administering Constraints:
Creating constraints to enforce business logic during product configuration;
Describing commonly-used rule types.
Administering Eligibility and Compatibility:
Describing Eligibility and Compatibility examples and usage scenarios;
Defining Eligibility and Compatibility matrices;
Administering Eligibility and Compatibility rules.
Administering Promotions:
Listing types of product promotions;
Administering product bundles, coupons, and special configuration promotions;
Administering eligibility and compatibility for product promotions;
Using product promotions with quotes and orders.
Administering Recommendations:
Describing product and promotion recommendation functionality;
Creating product and promotion recommendations;
Defining messages using Unified Messaging administrative views.
Administering Multiple Product UIs:
Creating multiple product user interfaces (UIs) for a customizable product;
Using user interface properties for additional functionality;
Describing the logic governing product UI selection.
Using Application Deployment Manager:
Describing the Application Deployment Manager (ADM) architecture;
Exporting product-related data from a Siebel application;
Packaging product data for deployment using ADM.
Modeling Communications, Media, and Energy Products:
Listing business requirements and modeling challenges in Communications, Media, and Energy (CME);
Representing CME products in the Siebel application;
Differentiating between predictive, interactive, and reactive product selection rules.
